Refund policy

Last updated November 6, 2026

Paneller sells credits, which pay for drawings: each page drawn, panel redrawn or character's look drawn uses 1 credit. Every account gets 3 free credits once its email is confirmed (while free credits last), so you can try Paneller before you pay anything.

Drawings that fail

If a drawing fails, its credit comes back to you on its own: you never pay for a drawing you didn't get. You don't need to ask.

Credits you haven't used

If you change your mind, write to us within 14 days of buying a pack and we'll refund the credits from it that you haven't used, in proportion to what you paid. For example, if you bought 100 credits and used 30, we refund 70% of the price.

Something went wrong

If you were charged but your credits didn't arrive, or you were charged twice, write to us and we'll put it right: either add the credits or refund the payment in full.

How to ask

Email support@panellr.com from the address you use for Paneller, and tell us roughly when you bought the credits. Refunds go back to the way you paid, and usually arrive within 5 to 10 business days, depending on your bank or payment provider.

When a payment is refunded or disputed, the credits it bought are removed from your account.