Privacy policy
Last updated October 20, 2026
This policy explains what Paneller collects when you use panellr.com, why, and what you can ask us to do with it.
What we collect
- Your account: your name, email address and password (stored only as a secure hash).
- What you make: the stories, books, pictures and comic pages you upload, and the comics, characters and words Paneller makes from them.
- Your credits: what you've bought and used.
- Payments: when you buy credits, our payment provider, Bachs, takes your payment details. We never see or store your card or bank details; Bachs tells us that you paid, how much, and the email used.
- Feedback you send us, and the server logs any website keeps (such as errors and request times).
Why we use it
To run Paneller for you: to draw and letter your comics, keep them in your account, sell and track credits, answer you, keep Paneller safe from abuse, and fix and improve it. We don't sell your data, we don't show ads, and we don't use your stories or comics to train AI models.
Who helps us
We share data only with the services that run Paneller, for that purpose alone:
- fal.ai, which runs the AI models that draw your pages and read your stories (including models by Google);
- Cloudflare, which stores the images;
- Neon, which hosts our database, and Vercel, which hosts the website;
- Bachs, which takes payments.
Some of them are in other countries, including the United States and the European Union.
Cookies
We use one cookie, to keep you signed in. No advertising or tracking cookies.
How long we keep it
We keep your account and comics until you delete them or ask us to. Records of payments are kept as long as the law requires for accounting.
Your choices
You can delete your comics and characters in the app at any time. To get a copy of your data, correct it, or delete your account, email support@panellr.com from your account's address and we'll do it within 30 days.
Children
Paneller isn't for children under 13, and we don't knowingly collect their data.
Changes
If we change this policy in a way that matters, we'll say so on the site before the change applies.